Frequently Asked Questions (FAQ)

We provide managed IT support (MSP), Microsoft 365 services, business email and collaboration, data protection, backups, proactive monitoring, and local technical support. Our services are designed to keep business systems reliable, secure, and supported over the long term.

Yes. Most business systems are supplied configured, licensed, and tested where appropriate. This may include Microsoft 365 setup, email configuration, security settings, backups, and monitoring so systems are ready for use from day one.

Managed IT support provides ongoing monitoring, maintenance, and user support for a fixed monthly fee. This approach focuses on preventing issues, responding quickly when problems occur, and providing clear accountability for IT outcomes.

Managed service customers receive priority support. Urgent issues are typically responded to within 30 minutes during business hours, with less urgent requests handled in line with agreed service levels.

Yes. We are an experienced Microsoft Partner and supply, configure, secure, and support Microsoft 365 services including Exchange Online, OneDrive, and SharePoint as part of our IT Care offering.

No. Online accounts are optional and mainly used for ordering or quote requests. Most business customers work directly with our team and have services managed on an ongoing basis.

You can request a quote via the website or contact us directly. For business customers, we often recommend a short discussion first so we can propose a solution that fits your operational needs rather than just a list of products.

We offer free delivery to business customers within Honiara. Where equipment requires setup or configuration, delivery is coordinated as part of the overall service. Shipping to provincial locations can be arranged on request.

If equipment is in stock locally, delivery within Honiara is typically within one business day. Where items need to be sourced from overseas, we will confirm lead times before proceeding.

A back order means the item is not currently in local stock but can be ordered from our suppliers. Typical lead times for hardware range from 1 to 4 weeks depending on the product. Software is usually same day delivery or within a couple of days depending in the product.

For equipment purchases, payment is required prior to supply unless an approved account is in place. Managed IT services and Microsoft 365 subscriptions are usually billed monthly based on the agreed service level.

You can contact our team via the website or by phone during business hours. We are happy to assist with orders, quotes, and general enquiries.